Inovasi Pengembangan Sistem Pelayanan Berbasis Internet (SIPEBI) dalam Persuratan di Kelurahan Cicenang Pada Masa Pandemi

Abstract

This research is motivated by various problems related to Internet-Based Service Innovation at the Cicenang Village Office, Cigasong District, Majalengka Regency. The problem in this study is the limitations of the Internet-Based Service System notification caused by the system itself so that Internet-based services are not optimal. The purpose of this research is based on the needs of the community in the village administration’s system and facilitates the community in terms of making the required letters. The research method that we used is descriptive qualitative. Data collection techniques used: observation, interviews and literature study. The results of the study indicate that the Internet-Based Service System in Cicenang Village, Cigasong District, Majalengka Regency is quite good because the results of the study indicate that a system innovation that is made to complements each other. Because of that, the service has a good impact on agencies that have superior performance even though there are still obstacles that are less effective